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Return Policy

BONGO PACKAGING – RETURN POLICY

  1. Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@bongopackaging.com with details of the product and the defect. You can send the item you consider defective to:

BONGO PACKAGING

1460 The Queensway – Unit DT2

Toronto, ON M8Z 1S4 Canada

1 416 877 7811

hello@bongopackaging.com

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

  1. Exceptions 

Custom items are non-refundable and non-exchangeable. 

These include: Custom Paper Tubes, Packaging with label application or any customized product.

  1. Shipping

To return the item you purchased, please mail it to:

BONGO PACKAGING

1460 The Queensway – Unit DT2

Toronto, ON M8Z 1S4 Canada

1 416 877 7811

hello@bongopackaging.com

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.