BONGO PACKAGING - RETURN POLICY
- Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at orders@bongopackaging.com with details of the product and the defect.
BONGO PACKAGING
1460 The Queensway Suite 204
Toronto, ON M8Z 1S4 Canada
T: 1 866 BONGO 01 (266 4601)
orders@bongopackaging.com
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
- Exceptions
Custom items are non-refundable and non-exchangeable.
These include: Creative Paper Tubes, Composite Cans, Packaging with label application or any customized product.
- Shipping
Contact Us BEFORE returning any products.
To return the item you purchased, please mail it to:
BONGO PACKAGING
1460 The Queensway Suite 204
Toronto, ON M8Z 1S4 Canada
T: 1 866 BONGO 01 (266 4601)
orders@bongopackaging.com
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
