FAQ

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  • Size & Fit
  • Tube Types & Materials
  • Orders
  • Shipping
  • Customization
  • Artwork
  • Labels
  • Pricing

What size tubes do you sell?

We can produce tubes in any size, depending on the quantity you need.


All of our ready-made tube sizes are available in stock for quick delivery. You can order them blank in any quantity directly on our website. At 1000+ pcs we can produce any ready-made tube size with full color printing.


If the size you want is not stocked or if you need us to engineer a perfect product fit, we can custom-make any tube dimensions. Because of setup time and costs, there is a 2500 piece minimum order quantity for custom-made tubes.

How do I know which tube size fits my product?

Product sizes vary. That’s why we always keep a variety of tube sizes in stock. You can send us your product(s) and we will engineer the perfect custom tube as long as your minimum order quantity is 2500 pcs, or recommend one of our ready-made sizes for smaller orders. Below are some loose guidelines for the most popular product categories we work with.

Can I use paper tubes for packaging any shape product?

Probably yes. Part of what sets the Paper Tube Co. apart from the competition is that we provide industrial design and engineering to not only package your product, but to show it off with tube construction that may include inner tabs, blocked space, special inserts and more.

Are there size constraints for custom tubes?

We get all kinds of requests, from custom paper straws to carpet cores. While the answer is YES most of the time, there are things we’re not known for. We don’t generally produce diameters smaller than 10mm. We also don’t specialize in really thick cores for industrial applications. Our typical wall thicknesses range from 0.75mm to 2.5mm. Tubes that are longer than 15” or wider than 6” get really expensive to ship so expect some premium pricing if you need those. Let us know what you need and we shall assist.

Creative Paper Tubes

Please visit our Design Your Own Paper Tubes section to learn more. We can also produce tubes in any size, depending on the quantity you need and your unique branding requirements.

Product sizes vary with all customers. You need to understand what the usable space is for each paper tube to determine the ideal fit. Please contact us if you have any questions. We are here to help. 

Most likely yes. Let us have a discussion and review some pictures of your product. 

To design beautiful retail ready paper tubes the wall thickness needs to be modest. Almost all the paper tubes we manufacture have an ID between 1.00 to 4.00 inches with usable space between 3.00 to 15.00 inches. 

Tubes & Cores

If you require kraft or white cores for industrial applications visit our Tubes and Cores section of our website is immensely helpful.

We offer both. We also custom manufacture cores to fit your specifications.

Our sizes range from 3/4” to 20” inside diameter.

Our wall thicknesses range from 3/16 of an inch to 5/8 of an inch.

Any length up to 53 feet.

Yes, we offer high-quality one and two-color in-line printing at an inexpensive cost.

More Questions

Yes, however, it depends on the area and volume. Stock and custom orders are based on area and volume, too.

Stock products need to be returned and unused within 30 days.

We do not accept returns for custom products.

We use the Shopify platform and the majority of our sales are transacted this way. We can also receive payment via wire transfer. In some unique situations we extend NET 30 terms.

Toronto, Ontario Canada.

Varies based on the order amount and client decisions on branding requirements.

We will do whatever is possible to meet your timelines.

We have no minimums.

We will make you a single paper tube, box full, or a truckload.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Customer support

T. 

Send a message

orders@bongopackaging.com